Prime Big Deal Days May Drive Package Theft Spikes

Prime Day and Package Theft

In the past three months, including July’s Prime Day, four percent of Americans (or 14 million people) have had at least one package stolen. Since package theft is a crime of opportunity, we can expect it to rise as shopping and shipments increase around October’s Prime Days.

Spikes in package theft have occurred around past Prime Days. In 2020, Amazon Prime Day revenue was over $10.4 billion worldwide.¹ Our internal data and Google data clearly show spikes in package theft rates during that time.

It’s important to note, however, that package theft was already at an all-time high (compared to years prior) between May and September 2020 – the months leading to the 2020 Prime Day sale. Our internal data shows that 40 percent of U.S. households reported having at least one package stolen that year, and up to one in five of those happened in the previous three months. Similarly, Google Searches for “stolen packages” spiked by nearly 40 percent.²

How Much Package Theft Occurs Each Year in America?

According to our latest study and estimates, more than 58 million packages have been stolen in the past 12 months alone—that’s approximately 161,000 packages stolen each day! Our research also revealed that the median price of stolen packages has risen from $50 in 2023 to $80 today.

However, not all states have the same rates of package theft. We surveyed 11,000 Americans in all 50 states and discovered these five states have the highest incidence rates of package theft in the past three months:

• Washington, D.C. (14%)
• Kentucky (12%)
• North Dakota (11%)
• Nebraska (10%)
• Iowa (10%)

Connecticut, Michigan, Utah, Georgia, and New Jersey had the lowest package theft rates in the last three months.

How To Protect Amazon Packages

Our study showed that 14 percent of Americans have not taken any steps to prevent package theft at their homes. Don’t become a statistic; protect your Amazon packages following Prime Big Deal Days. The company offers various ways to prevent package theft; read on to find out what they are.

Amazon Hub Lockers and Counters

Don’t want delivery workers in your home, yard, garage, or car? Instead, you can have your Amazon packages delivered to their Hub Lockers or Hub Counters, available in over 900 locations in the U.S.

Of course, the rate of package theft also depends on the Prime member’s city of residence, as crime rates differ city by city. As a result, Amazon has started to build their Hub Lockers in cities with high property crime rates. The following are the cities with the highest crime rates in the U.S., along with their number of Amazon lockers listed on Google Maps.

Although Amazon doesn’t disclose the total number of lockers in the U.S., there’s clearly a correlation between property crime rates and the number of lockers per city.

• Hub Lockers: Hub Lockers are areas in convenience stores, supermarkets, Whole Foods, which Amazon owns, and apartment buildings, where customers can pick up their packages whenever they want through a self-service kiosk. Just select your preferred locker location during checkout; once your package is delivered, you’ll receive a six-digit code, which you enter to remove your package. And the best part? If you need to return the package for whatever reason, you can just drop it off at a locker, even if it’s not the one you used for delivery. Here’s what’s eligible for Hub Lockers:
  • Item 10 pounds or less
  • Items smaller than 16 x 12 x 14 inches
  • Items costing less than $5,000
  • Items without any hazardous materials
  • No Subscribe & Save items
  • No items shipping from outside the U.S.
  • No items for Release-Date Delivery.
• Hub Counters: A bit less common than Hub Lockers, Hub Counters, first announced in June 2019, are available in over 1,500 Rite Aid stores across the country. Instead of using a self-service kiosk, you’ll simply go up to the staff and show them the barcode you got with the email that announced your package delivery. The staff will scan the barcode and retrieve your package, so long as you’re within 14 days of the delivery date. The requirements for products are the following:
  • Smaller than 33 pounds or 36 x 24 x 24 inches, although depending on the retailer, these limits may be even more restrictive
  • No items that require special handling
  • No Subscribe & Save items
  • No Release-Date Delivery items
  • Must be available for shipping within 24 hours.

If you live in an area with a Hub Locker or Hub Counter and your products are eligible, these are surefire ways to avoid package thefts. But alas, this doesn’t cover everything or all packages, so we have some additional tips for the masses.

Delivery Instructions

Before you click on “one-click purchase,” you can customize your delivery instructions to ensure that your package is safe. Schedule the delivery for a time you know you’ll be home, or give instructions to place your package out of view, like in your backyard or behind a bush. You can also require a signature or give the workers a code to a lockbox or parcel box. Also, get a lockbox or parcel box in the first place!

Deliver It To Someone Else

If you can’t be home during the time of delivery, send your packages to someone who will be! This could be a neighbor, friend, or family member, and if you don’t have any of those, a TaskRabbit worker. Also, don’t forget your local post office!

Delivery Alerts

Make sure that you get alerted when your packages are delivered, whether you’ll be home or not. Especially if you have a security camera or video doorbell, this will help you keep track of your packages after they’re delivered.

Spotlights and Signs

We also recommend that you get motion-activated spotlights to shine a light on crimes, literally, or security signs warning intruders that you have cameras and alarms. Sometimes, all you need is a little visibility for the potential package thieves to choose another home.

Security Camera Options

Any security camera or video doorbell is better than nothing, but the following are ideal for the Key by Amazon programs:

• Ring Indoor Cam: You can buy this camera on its own for $60, or in a bundle with the MyQ Smart Garage Door Opener.
• Ring Stick Up Cam Elite: This outdoor camera is sold in a bundle with the Ring Access Controller Pro, but you can buy it on its own for $199.99.
• Ring Video Doorbell Elite: Another video doorbell offered with the Ring Access Controller Pro. As a standalone item, the Video Doorbell Elite costs $349.99.

Key by Amazon

The Key by Amazon program lets Amazon delivery people enter customers’ homes, garages, gates, and even cars using smart locks and smart garage door and gate controllers. However, there are a lot of requirements and caveats, so we’ve compiled them for you here.

• Key for Home: Key for Home is normally an option, but it’s paused during COVID-19. Nevertheless, under normal circumstances, it would work with any smart lock compatible with Ring video doorbells or cameras or the Amazon Cloud Cam. Now, the Amazon Cloud Cam comes in two forms: the original or the Key Edition. Here are the available locks that work with the Key Edition Cloud Cam:
  • Kwikset Smartcode 914
  • Kwikset Smartcode Obsidian
  • Kwikset Convert
  • Yale Assure 226
  • Yale Assure 256
    With these keys, you’ll be able to use Alexa to lock your door, unlock your door with a voice PIN, and check the status of your lock.³ Now, if you want to block the delivery driver for whatever reason, you can take away access in the Key by Amazon app, as the codes aren’t shared directly with the driver.
• Key for Garage: This option is available during COVID, as it’s completely contactless. Essentially, the user will be notified when the garage door is opened and closed. Any garage door manufactured by a major brand after 1993 that includes standard safety sensors will work with Key for Garage, but you can check eligibility on Amazon directly, searching by type, brand, and whether or not there’s a Wi-Fi logo. This includes both single panel and sectional doors. But if you don’t already have a compatible garage door opener, here are your options:
  • myQ Smart Garage Hub: This smart hub can also be purchased with an add-on door sensor or with a Wi-Fi extender if your Wi-Fi doesn’t quite reach your garage.
  • myQ Smart Garage Hub and Ring Indoor Cam: The hub is also bundled with the Ring Indoor Cam, although you can get a $30 Amazon credit with the code KEY30 at checkout.
• Key for Gate: If you lack a garage, Amazon’s delivery workers can also leave your packages inside your gate for safekeeping. Here’s how it works: the workers will receive one-time access on the delivery date, opening your gate through the Key by Amazon app, so long as it has electrical access control that can be triggered with a relay. However, note that Key by Gate requires the Ring Access Controller Pro, which itself needs to be installed by a professional. This process may take a while, as once you order it, the Controller will be installed within a 90-day window; you can search for providers in our area on Amazon directly. Another thing to note? The Ring Access Controller Pro comes in two forms, cellular and ethernet:
  • Cellular: The cellular model comes with an AT&T SIM card, although the cost of the data isn’t rolled to the customer; rather, it’s included with the purchase of the device itself.
  • Ethernet: For the ethernet model, you’ll need to use an existing ethernet connection so you can connect your port to your home’s Wi-Fi network.

  While both models cost $299.99 on their own, Amazon has bundled the Ethernet model with the Stick Up Cam Elite for $499.98 and with the Video Doorbell Elite for $649.98. To state the obvious, the Key for Gate option is one of the more expensive ways to prevent package theft, although it’s extremely effective and minimally invasive.

So, what if your package still doesn’t make it to you, even with a Key by Amazon program? Well, Amazon offers its customers the Key by Amazon Happiness Guarantee; if your delivery wasn’t completed or if it was damaged, you can contact support in the Key by Amazon app; within 30 days of delivery, someone will help you resolve your case, so long as you have proof of your claims.

Another pretty big caveat is that Key by Amazon isn’t available in all U.S cities, but if you live in any of the following places, you’ll be covered:

Recap

We can learn from the data available that package theft cases tend to spike during and right after big sale events like Prime Day. Acknowledging that is the first step. The next step is taking the necessary measures to prevent – or at least lessen the chances of – your packages being taken right from your doorstep. Package theft may seem like an inevitability, but with Amazon’s programs and by fortifying your home security, you can keep your packages safe from theft.

Methodology

Data for this report comes from an online survey of 11,163 American adults conducted in September 2024 about their recent personal experiences with package theft. Other data comes from Security.org’s internal package theft and Google Trends. Security.org’s research team focuses on physical safety, digital safety, and identity theft. What it means to be safe has expanded beyond just home security and means protecting our personal and financial data and digital footprint. We study the issues facing modern society and partner with organizations and research institutions to broaden America’s understanding and awareness of digital safety.

Citations

1. Statista. (2024). Global Amazon Prime Day sales from 2015 to 2023.
   statista.com/statistics/728120/annual-amazon-prime-day-sales/
2. Google Trends. (2019). “package stolen”.
3. Amazon. (2024). Key by Amazon.
   amazon.com/Amazon-Key/dp/B075LY9H6H